Customer Relations Representative - State Farm Agent Team Member

Interianosf; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

401(k)

Job summary

Interianosf is seeking a Customer Relations Representative - State Farm Agent Team Member to provide exceptional customer experiences in Miami, FL. The ideal candidate has strong communication skills, experience in customer service, and calmness in high-stress situations. This role offers a salary between $45,000 to $60,000 per year, along with benefits like license reimbursement and opportunities for advancement in a collaborative team environment.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly is necessary.
• Being bilingual in Spanish is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Miami - FL

Replies within 24 hours

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

About our agency

Our agency opened in 2023 and has quickly grown into a close-knit team of seven who work together to help customers protect their future. Before becoming an agent, I was a business owner providing financial services to small businesses, which gave me a strong foundation in entrepreneurship and customer‑focused solutions.

I’m originally from El Salvador, married with five kids, and very family‑oriented. I graduated from Georgia Tech with a degree in engineering and have always had a passion for helping people build a strong financial future. That purpose‑driven mindset shapes the way I lead our team and serve our customers.

We offer life insurance, PTO, a 401(k), and licensing reimbursement to support our team’s long‑term success and work‑life balance. Our culture is collaborative, energetic, and close‑knit. We enjoy working together and having fun as a team, but we also set high standards for what we can achieve together. We’re looking for someone who thrives in a team environment, is motivated to succeed, and wants to be part of a group that pushes each other to be their best. If you’re looking for a supportive, high‑expectation environment where you can grow and make an impact, this could be a great fit for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Mauricio Interiano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.

Compensation $45,000.00 - $60,000.00 per year