CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Bill Pancake State Farm; Kissimmee (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Competitive salary

Bonus based on performance

Job summary

Bill Pancake State Farm is seeking a Customer Service Representative to join their team in a fast-paced, value-driven environment. You will help grow the business through exceptional customer experiences and ongoing relationship management.

The role requires strong communication, teamwork, and problem-solving abilities, with licenses obtainable in Property & Casualty and Life & Health to support a broad insurance product mix. State Farm independence underscores the opportunity for growth.

Qualifications

• Excellent interpersonal and communication skills.
• People-oriented, self-motivated and detail oriented.
• Bilingual in Spanish is required.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Interpersonal skills

Communication skills

People-oriented

Self-motivated

Detail oriented

Problem solving

Team player

Bilingual Spanish

Job description

Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Hourly pay plus commission/bonus
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Bilingual - Spanish required
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.