Customer Service Representative - State Farm Agent Team Member

Mike Sprague - State Farm Agent; Sterling (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mike Sprague - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support an insurance agency’s growth. You will resolve inquiries, coordinate with team members, and anticipate community needs to drive service quality.

You will participate in policy changes, claim processing, and client record-keeping while contributing to a collaborative, family-oriented work culture that values growth and teamwork.

Qualifications

• Clear communication and interpersonal abilities are required.
• Ability to multitask with attention to detail.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
One of the biggest reasons I became a State Farm agent was the opportunity to take ownership of my work—being able to shape my schedule, my team, my income, and the way we run our business. What I enjoy most now is seeing that vision come to life through the development of my team and the impact we make helping our customers. A highlight of our journey has been consistently qualifying for Chairman’s Circle, a reflection of our shared dedication and drive.

Our culture is best described as rewarding, with a strong balance of support and healthy competition. We invest in clear processes, ongoing training, and a shared understanding of what it takes to “win the day.” Outside of work, we love gathering on Friday afternoons to unwind together and celebrate our efforts.

Giving back is a core value here — we stay active in our community through events, sponsorships, and volunteer opportunities. We’re also a very family-oriented team, encouraging flexibility so parents never have to miss important moments with their kids.

We believe in celebrating success in meaningful ways — from pay and recognition to time off and growth opportunities within the agency. If you’re competitive, hardworking, and goal oriented, you’ll find a place here where your efforts are valued, your wins are celebrated, and your growth truly matters.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mike Sprague - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.