Customer Service Representative - State Farm Agent Team Member

Mikebergman; Frisco (TX); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency located in Frisco, Texas is seeking a Customer Service Representative to enhance customer experiences and support agency growth. You will engage with clients to provide policy information, assist with policy changes, and process claims. The ideal candidate will have strong communication and interpersonal skills, an eye for detail, and the ability to multitask. Join our collaborative team and take advantage of growth opportunities in a supportive work environment.

Qualifications

• Exceptional communication and interpersonal skills are crucial.
• Attention to detail and multitasking abilities are required.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency is proud to celebrate 19 years of excellence this coming April. With a strong team of over 20 professionals, we are committed to fostering a supportive, collaborative, and productive workplace. Mike has been selling insurance since 1993 and with State Farm since 2007, and together we’ve built an office that can serve customers in English, Spanish, Cantonese, and Mandarin.

Full-time team members enjoy valuable benefits, including a 401K match, paid time off, paid holidays, health benefit options (major medical, dental, and vision), and the flexibility of hybrid work schedules. We also believe in celebrating wins and staying connected through quarterly team-building activities.

We’re looking for motivated individuals to join us in providing exceptional service to our clients and contributing to the continued growth and success of our agency. If you're ready to work in an environment where your skills and dedication are valued, we’d love to connect with you!

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mike Bergman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.