Customer Service Representative - State Farm Agent Team Member

Chris Taylor - State Farm Agent; Atchison (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

Chris Taylor - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and support policy updates in a community-focused State Farm agency. This role emphasizes customer care, accurate record-keeping, and teamwork to grow the agency’s presence in Atchison and surrounding areas.

This position offers opportunities for advancement, licensing reimbursement, and a supportive, balanced work environment that values ownership and collaboration.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

ABOUT OUR AGENCY:
Our agency opened in 2014 and continues to grow as we look to expand our team. Before becoming a State Farm agent, I spent 10 years as a professional umpire and later worked with several insurance agents, gaining valuable experience before starting my own agency.

I’m a graduate of Kansas State University and a proud parent of five daughters and grandparent to six. Family is a big part of my life, and that carries into how I build and support our team. We stay involved in the community by supporting local causes and donating to golf tournaments and events around town.

For our team, we offer PTO, holiday pay, health benefits, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is supportive, team-oriented, and built on trust. I’m not a micromanager—I believe in giving people ownership of their role while supporting each other along the way. We’re looking for someone who is self-motivated, results-driven, and a true team player who wants to grow and succeed with us.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Chris Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.