Customer Service Representative - State Farm Agent Team Member

Mike Potter - State Farm Agent; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

401(k) matching

Bonus based on performance

Paid time off

Training & development

Opportunity for advancement

Competitive salary

Job summary

Mike Potter - State Farm Agent in Boca Raton is seeking a Customer Service Representative to deliver exceptional service, build relationships with clients, and support the insurance team in day-to-day operations.

The role emphasizes attention to detail, strong communication, and the ability to multitask across inquiries, records management, and coordination with colleagues. A collaborative culture with opportunities for advancement is offered.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:

I opened my agency in 2017 and currently lead a team of seven. Before becoming a State Farm agent, I worked in sports management and was looking for a career that offered greater flexibility while still allowing me to help people and build a successful business.

Our agency is built around teamwork and celebrating success together. We believe in recognizing hard work, supporting one another, and creating an environment where everyone has the opportunity to grow.

We offer a 401(k) with employer match, a health stipend, licensing reimbursement, bonus opportunities beyond commission, Friday team lunches, and celebrations for hitting goals - including early office closings. We believe in rewarding hard work while maintaining a positive, enjoyable workplace.

Our culture is highly team-oriented, and I'm looking for someone who is ambitious, fearless, and brings a can-do attitude every day. If you're motivated to grow, enjoy working with people, and want to be part of a team that pushes each other to succeed, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Mike Potter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.