Account Representative - State Farm Agent Team Member

Mike Sprague - State Farm Agent; Sterling (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mike Sprague - State Farm Agent is seeking an Account Representative to support daily operations and help customers find the right policies. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

Grow your career in a team‑oriented, community‑minded office that values development, success, and work–life balance.

Qualifications

• Clear communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Prior experience in customer service or sales preferred.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

One of the biggest reasons I became a State Farm agent was the opportunity to take ownership of my work—being able to shape my schedule, my team, my income, and the way we run our business. What I enjoy most now is seeing that vision come to life through the development of my team and the impact we make helping our customers. A highlight of our journey has been consistently qualifying for Chairman’s Circle, a reflection of our shared dedication and drive.

Our culture is best described as rewarding, with a strong balance of support and healthy competition. We invest in clear processes, ongoing training, and a shared understanding of what it takes to “win the day.” Outside of work, we love gathering on Friday afternoons to unwind together and celebrate our efforts.

Giving back is a core value here — we stay active in our community through events, sponsorships, and volunteer opportunities. We’re also a very family-oriented team, encouraging flexibility so parents never have to miss important moments with their kids.

We believe in celebrating success in meaningful ways — from pay and recognition to time off and growth opportunities within the agency. If you’re competitive, hardworking, and goal oriented, you’ll find a place here where your efforts are valued, your wins are celebrated, and your growth truly matters.

Role Description

As Account Representative - State Farm Agent Team Member for Mike Sprague - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.