Customer Service Representative - State Farm Agent Team Member

Jordan Goebel - State Farm Agent; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jordan Goebel - State Farm Agent in Ann Arbor, MI is seeking a Customer Service Representative to deliver exceptional service and support for policyholders. You will answer inquiries, update policies, process claims, and maintain accurate records to support a growing agency.

The role emphasizes strong customer service, attention to detail, and opportunities for advancement within the team, with training and development offered to help you grow your career.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.
• Willingness to learn insurance products.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in April 2026 and is a growing team of three with strong momentum and opportunity ahead. Before becoming a State Farm agent, I worked as a team member and participated in the Agent Aspirant program, building a solid foundation for success. I’m also a third-generation State Farm agent, so this business is something I truly value.

I played college football at Valparaiso University and enjoy staying active. I’m engaged, have a dog, and value both family and personal growth.

For our team, we offer two weeks of PTO, health benefits, a Simple IRA, reimbursement for licensing costs, performance incentives, training and professional development, along with occasional team lunches and coffee in the office.

Our office culture is driven, professional, and growth-focused. We’re looking for someone who is motivated, ambitious, and not satisfied with the basics - someone who brings strong customer service skills, takes pride in their work, and wants to grow into a successful long-term career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jordan Goebel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.