Customer Service Representative - State Farm Agent Team Member

Robakers; Springfield (MO); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Robakers is seeking a Customer Service Representative - State Farm Agent Team Member in Springfield, MO. This full-time role involves providing exceptional customer service and generating growth for a successful insurance agency.

Ideal candidates will have strong communication skills, a dedication to customer service, and the ability to anticipate client needs. On offer are growth opportunities within the office and a competitive salary range of $48,000 to $70,000 per year.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options using a needs-based review.
• Use communication to meet customer needs while promoting business development.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Springfield - MO

• Bonus based on performance
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Rob Akers - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $48,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Springfield, MO and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance