Customer Service Representative - State Farm Agent Team Member

Helen Onwuzulike; Smyrna (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k)

Health insurance

Training & development

Job summary

Helen Onwuzulike, a State Farm Agent, seeks a Customer Service Representative to deliver exceptional service to our community. You will help customers with insurance products, build relationships, and coordinate with agency teammates to meet client needs.

The role emphasizes strong communication, multitasking, and a client-centric approach in a busy office environment. Prior license in Property & Casualty is required or pursued, with growth opportunities within the agency.

Qualifications

• Interest in marketing products and services based on customer needs
• Excellent written and verbal communication
• Self-motivated and people-oriented
• Ability to relate to customers and multitask
• Property & Casualty license must be obtained
• Bilingual in Spanish preferred

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market appropriate products
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates

Skills

Excellent communication

People-oriented

Self-motivated

Ability to multitask

Customer service mindset

Bilingual Spanish

Education

Property & Casualty license required

Job description

Benefits

• Paid time off (vacation and personal/sick days)
• 401(k)
• 401(k) matching
• Health insurance
• Training & development

ROLE DESCRIPTION

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As a Customer Service Representative - State Farm Agent Team Member with Helen Onwuzulike - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.

QUALIFICATIONS

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Self-motivated
• People-oriented
• Ability to effectively relate to a customer
• Ability to multi-task
• Property & Casualty license must be obtained
• Detail-oriented and able to multitask.
• Bilingual - Spanish preferred