Customer Service Representative - State Farm Agent Team Member

Luisa Samuel - State Farm Agent; Phoenix (AZ); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k)

Bonus based on performance

Free food & snacks

Zusammenfassung

Luisa Samuel - State Farm Agent is seeking a Customer Service Representative in Phoenix, AZ. You will deliver exceptional customer experiences, resolve inquiries, and coordinate with the agent team to serve the community.

The role emphasizes bilingual Spanish capabilities, enthusiasm for insurance products, and strong communication and organizational skills to grow the business.

Qualifikationen

• Sales experience preferred.
• Track record of meeting sales goals preferred.
• Interest in marketing products based on customer needs.
• Excellent interpersonal and communication skills.
• Bilingual in Spanish required.
• Detail-oriented and proactive.

Aufgaben

• Use a customer-focused, needs-based review to educate customers about insurance options.
• Develop leads, schedule appointments, identify needs, and market products/services.
• Establish customer relationships and follow up as needed.
• Answer customer inquiries and requests; maintain accurate records of interactions.

Kenntnisse

Sales experience

Excellent interpersonal skills

Excellent communication skills

Bilingual - Spanish

Detail oriented

Team player

Proactive problem solving

Ability to learn computer functions

Jobbeschreibung

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k)
• Bonus based on performance
• Free food & snacks

Bilingual Spanish- English Required

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Luisa Samuel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• Bilingual - Spanish required