Customer Service Representative - State Farm Agent Team Member

Richard Fernandez - State Farm Agent; Summit (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Richard Fernandez - State Farm Agent is hiring a Customer Service Representative to deliver exceptional service to clients seeking insurance solutions. You will respond to inquiries, explain policy details, and coordinate with team members to ensure smooth customer experiences.

The role emphasizes accuracy, empathy, and the ability to balance multiple tasks while supporting community members with personalized guidance and timely updates to their policies.

Qualifications

• Clear communication with customers and team members.
• Ability to build rapport and handle inquiries professionally.
• Strong attention to detail and organizational skills.
• Experience delivering friendly, accurate insurance guidance.
• Spanish bilingual preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Bilingual Spanish

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Agent Richard Fernandez brings over 20 years of financial services experience and is committed to building an agency team focused on long lasting customer relationships and providing personalized insurance guidance to help protect what matters most. As a growing agency, we value teamwork, professionalism, communication, and a positive environment where our goals can be achieved. We’re committed to building a supportive and rewarding work environment, offering valuable perks such as retirement benefits, competitive commissions, and bonuses.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Richard Fernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license (must have or be able to obtain).
• Bilingual Spanish preferred.