Customer Service Representative - State Farm Agent Team Member

Amber Dean - State Farm Agent; Portland (OR); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Parental leave

Job summary

Amber Dean - State Farm Agent invites qualified individuals to join a client‑facing team in Portland, OR. You will develop leads, schedule appointments, and determine customer needs while marketing appropriate insurance and financial products.

Success requires excellent communication, drive in sales, and a personable, team‑oriented approach. Licensing steps are provided, and extensive onboarding supports your growth in a dynamic agency environment.

Qualifications

• Must be able to complete licensing requirements.
• Customer-focused with strong communication and sales skills.
• Ability to learn and navigate computer applications and agency software.

Responsibilities

• Develop leads, schedule appointments, and identify customer needs.
• Establish customer relationships and follow up.
• Provide prompt, accurate, and friendly service for inquiries on ratings, coverages, policy changes, and billing.
• Use a needs-based approach to educate customers about insurance options.
• Maintain a strong work ethic and commitment to success each day.

Skills

Customer service

Sales experience

Communication skills

Bilingual (Spanish preferred)

Teamwork

Education

Licensing eligibility

Tools

Windows

Microsoft Office

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Parental leave

Insurance Account Position - State Farm Agent Team Member

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are entrepreneurs that market only State Farm insurance and financial service products.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Desired qualities include:

• Ethical and Honest
• Must have applicable license or must obtain applicable licensing requirements.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Excellent interpersonal skills
• People-oriented
• Organizational skills
• Bilingual (Spanish Preferred)
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Achieve mutually agreed upon marketing goals
• Provide timely and thorough activity reports to agent
• Ability to assess client needs and conduct effective interviews
• Ability to effectively relate to a client
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Courses on ethical and client centered sales practices will be required
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Responsibilities:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an agent team member, you will receive:

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement in my office