Customer Service Manager - State Farm Agent Team Member

Jenn Rossmiller- State Farm Agent; Riverview (FL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Jenn Rossmiller- State Farm Agent is seeking a bilingual Spanish-speaking Customer Service Representative to join our Riverview, FL office. You will focus on helping customers with insurance needs, processing inquiries, and guiding coverage options in a fast-paced environment.

State Farm offers a supportive team, training, and opportunities for growth as you assist clients with policy changes, claims, and questions while maintaining high service standards.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to help others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.
• Proficient computer skills and the ability to learn and navigate various software systems.
• Prior experience in customer service or a related field is preferred.
• Licensing requirements for the role.

Responsibilities

• Assisting customers: You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options.
• Policy management: You will handle policy changes, updates, and claims processing accurately and efficiently.
• Problem-solving: You will analyze complex customer situations and provide creative solutions that meet their needs.
• Collaboration: You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.

Skills

Communication skills

Customer service

Multitasking

Detail-oriented

Proficient with computers

Experience in CS

Education

Licensing

Tools

CRM software

Job description

*This role requires bilingual Spanish* Are you a customer-focused individual who enjoys helping others and providing exceptional service? State Farm is seeking a talented and passionate individual like you to join our team as a Customer Service Representative (CSR).

Job Description

As a CSR at State Farm, you will be responsible for building strong relationships with our customers, assisting them with their insurance needs, and providing top-notch service. You will handle inquiries, process policy changes, and collaborate with our team to ensure customer satisfaction. Your role will involve:

• Assisting customers: You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options. Your ability to empathize, actively listen, and communicate effectively will be essential.
• Policy management: You will handle policy changes, updates, and claims processing accurately and efficiently. Your attention to detail and organizational skills will help ensure that our customers' policies are up to date.
• Problem-solving: You will analyze complex customer situations and provide creative solutions that meet their needs. Your ability to think critically and make informed decisions will play a vital role in resolving customer concerns.
• Collaboration: You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to help others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.
• Proficient computer skills and the ability to learn and navigate various software systems.
• Prior experience in customer service or a related field is preferred.
• Licensing

About State Farm

State Farm is a leading insurance and financial services company dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. With a focus on customer-centricity, State Farm strives to provide personalized solutions and unparalleled service to millions of customers across the United States.

At State Farm, we foster a culture that values teamwork, integrity, and continuous growth. We provide comprehensive training, ongoing support, and opportunities for career advancement to help our employees reach their full potential.

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

HOURS

Weekdays 9AM - 5PM, Sat. 9AM-1PM

Compensation: $38,000.00 - $55,000.00 per year

We're Hiring!

We are a growing agency with big dreams and lots of potential. Our team works hardto reach our goalstogether as a teamand have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Jenn Rossmiller- State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Riverview/Brandon.
• I have been a State Farm agent since 2017.
• I am a proud graduate of University of South Carolina.
• We currently have 32 team members at our agency.
• Additional languages spoken: Spanish, Polish, and Vietnamese

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Make a difference in your community every day

Gain confidence and grow your career

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