Customer Service Representative - State Farm Agent Team Member

Natalie Reyes - State Farm Agent; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Flexible hours

Growth potential/Advancement

Job summary

Natalie Reyes - State Farm Agent in San Antonio, TX is seeking a Customer Service Representative to join their team. You will help clients with insurance options, billing questions, and policy changes while delivering a high level of service.

Candidates should be energetic, self‑motivated, and able to work in a fast-paced environment. A successful applicant will build relationships, handle inquiries, and support the growth of the agency.

Qualifications

• Excellent communication skills in writing and speaking.
• Self-motivated and proactive in problem solving.
• Detail oriented and team player.
• Ability to work in a fast-paced environment.
• Ability to relate to customers and provide great service.
• Background check with clear criminal history.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication

Self-motivated

Detail oriented

Proactive problem solving

Customer service

Team player

Relationship building

Education

Property & Casualty license (must be able to obtain)

Life & Health license (must be able to obtain)

Job description

Apertura Futura: Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills – written, verbal and listening
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Background investigation verifying clear criminal history

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in San Antonio, TX and help customers with their insurance and financial services needs, including home insurance and life insurance.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.