Customer Service Representative - State Farm Agent Team Member

Phillip Cothran - State Farm Agent; Fontana (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Company parties

Free food & snacks

Job summary

Phillip Cothran - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to local policyholders in Fontana, CA. You will handle inquiries, assist with policy changes, and coordinate with the team to meet community needs.

This role emphasizes bilingual Spanish communication, accuracy, and a proactive approach. You will have opportunities for training, advancement, and internal growth within the agency.

Qualifications

• Bilingual Spanish is required.
• Licenses in Property & Casualty and Life & Health to be obtained.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• Free food & snacks

Role Description:

As a Customer Service Representative with our team, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Requirements:

• Bilingual - Spanish required
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)