Customer Service Representative - State Farm Agent Team Member

Whitney Kennedy - State Farm Agent; Roswell (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Whitney Kennedy - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of the agency in Roswell, GA. You will handle inquiries, assist with policy updates, and coordinate with team members to ensure accurate service.

The role emphasizes customer focus, attention to detail, and a proactive attitude toward helping clients find the right coverage.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my State Farm agency in 2019 after working as a team member from 2013 to 2019, and before that, spending several years with Allstate. Our office has a friendly, laidback, and growing culture where we work hard, support one another, and give standout customer service while encouraging individual growth.

We currently have a team of three and are looking to grow. We offer a Simple IRA, health stipend, and PTO. What makes our team special is our sense of community — we respect and support each other, always striving to build one another up and never settle.

We’re actively involved in giving back, from participating in the Million Meal Pack at State Farm Arena in Atlanta to sponsoring and joining local fundraisers and festivals throughout the year.

We’re looking for coachable, gritty, motivated, and friendly individuals who are goal oriented and care about helping customers find the right coverage. If that sounds like you, this could be a great opportunity to grow with us.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Whitney Kennedy - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.