Customer Service Representative - State Farm Agent Team Member

Taylor Ellis - State Farm Agent; Lawton (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Taylor Ellis - State Farm Agent is seeking a Customer Service Representative to join a growing agency team in Lawton, OK. You will deliver exceptional service, answer questions about policies, and support customers through policy changes and claims.

The role emphasizes detail-oriented multitasking, strong communication, and a customer-first mindset to help local community members protect what matters most.

Qualifications

• Clear communication and strong interpersonal skills.
• Attention to detail with ability to multitask in a fast-paced environment.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2026 and am excited to be building a team from the ground up. Before becoming an agent, I worked as a State Farm team member and in claims, gaining valuable experience across different parts of the business. My family had State Farm coverage for many years, and the agents who helped us inspired me to follow this path. I became an agent to help people prepare for the unexpected and make sure they’re truly protected.

Before my insurance career, I served eight years in the military flying drones, and I also competed in the Junior Olympics for swimming. I’m passionate about serving others, and as a new agency, I’m looking forward to getting heavily involved in the community, on base, and through the local Chamber.

For our team, we offer PTO and paid holidays, a Simple IRA, health benefits, work-life balance, and full licensing support.

Our office culture is fun, competitive, and focused on growth. I want this to be a place where people can push themselves as far as they want to go, with open communication and strong teamwork along the way. We’re looking for self-starters who are driven, motivated, and passionate about providing great customer service. If you’re eager to grow and be part of a new, energetic agency, this could be a great opportunity.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Taylor Ellis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.