Customer Service Representative - State Farm Agent Team Member

Autumn Nelson - State Farm Agent; Bothell (WA); Sur place; USD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

Autumn Nelson - State Farm Agent is seeking a Customer Service Representative - State Farm Agent Team Member to deliver exceptional customer experiences and support a growing insurance agency in a collaborative, upbeat environment.

You will handle inquiries, assist with policy changes, process claims, and coordinate with the team to anticipate community needs. A growth-minded, sales-aware candidate is preferred for internal advancement opportunities.

Qualifications

• Communication and interpersonal skills are essential.
• Detail-oriented and able to multitask in a fast-paced office.
• Previous customer service experience preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication

Interpersonal skills

Detail-oriented

Multitasking

Description du poste

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2018 after working as a State Farm team member, which gave me the experience needed to build a strong, people-focused office. Our team includes three members, and we’ve created a fun, positive environment where energy and teamwork are part of everyday life. We’re a basketball family — with my son playing at the University of Maryland — and we love to travel, which reflects the competitive spirit and curiosity we bring into our work. For our team, we offer PTO, a Simple IRA, health benefits, a family-oriented environment, and a hiring bonus. Our culture is built around positivity, growth, and a willingness to do hard things together. We’re looking for someone with a growth mindset who’s innovative, motivated, and excited to push themselves in a supportive, upbeat workplace.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Autumn Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.