Customer Service Representative - State Farm Agent Team Member

Beth Slaughter - State Farm Agent; Valley (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Licensing reimbursement

Simple IRA

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Job summary

Beth Slaughter - State Farm Agent is seeking a Customer Service Representative to join our team in Alabama. You will help customers with policy information, updates, and claims while delivering exceptional service that supports our growth and community presence.

The role emphasizes responsiveness, accuracy, and teamwork in a fast-paced insurance environment. We value initiative, accountability, and a client-focused approach to help people protect what matters most.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Job description

Benefits:

• Licensing Reimbursement
• Simple IRA
• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary

About Our Agency

I opened my agency in January 2026 and currently lead a team of seven. While the agency is new, my career with State Farm began in 2004. Prior to agency ownership, I held a variety of roles including Claims, Agency, and Sales Leadership. Those experiences gave me a well-rounded understanding of the business and reinforced my passion for helping customers and developing successful teams.

Our agency offers a Simple IRA, health benefits, Aspirant Program opportunities, personal and professional development, team-building events, team outings, and exposure to multiple offices and experienced team members. We’re committed to creating opportunities for growth and helping team members build long-term careers.

Our culture is positive, collaborative, and growth-focused. I’m looking for team members who take ownership, show initiative, and are willing to jump in wherever needed. The ideal candidate brings enthusiasm, accountability, and a strong desire to learn and improve. If you’re looking for a supportive environment where you can grow, develop new skills, and be part of a team that values both performance and people, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Beth Slaughter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.