Customer Relations Representative - State Farm Agent Team Member

Whitney Kennedy - State Farm Agent; Roswell (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Whitney Kennedy - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency.

You will manage inquiries, maintain records, assist with retention, and collaborate with team members to ensure community coverage aligns with client needs. This role emphasizes empathy, communication, and a customer-first approach.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Calm under pressure

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my State Farm agency in 2019 after working as a team member from 2013 to 2019, and before that, spending several years with Allstate. Our office has a friendly, laidback, and growing culture where we work hard, support one another, and give standout customer service while encouraging individual growth.

We currently have a team of three and are looking to grow. We offer a Simple IRA, health stipend, and PTO. What makes our team special is our sense of community — we respect and support each other, always striving to build one another up and never settle.

We’re actively involved in giving back, from participating in the Million Meal Pack at State Farm Arena in Atlanta to sponsoring and joining local fundraisers and festivals throughout the year.

We’re looking for coachable, gritty, motivated, and friendly individuals who are goal oriented and care about helping customers find the right coverage. If that sounds like you, this could be a great opportunity to grow with us.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Whitney Kennedy - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.