Customer Service Representative - State Farm Agent Team Member

Mark McBride - State Farm Agent; Belton (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Mark McBride - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support community members with insurance needs. You will work with the agency team to resolve inquiries, update policies, and process claims, while building trusted relationships and contributing to growth.

The role emphasizes accuracy, communication, and a customer-first mindset, with opportunities for advancement within the agency.

Qualifications

• Excellent communication and multitasking abilities.
• Experience in customer service is preferred.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2017 after spending time as a middle school math teacher, bringing a strong foundation in education, patience, and problem-solving into agency ownership. I’m a graduate of the University of Missouri, a former college golf player, and have been married for 21 years with three great kids. Outside of work, I enjoy hiking, hunting, fishing, and spending time outdoors.

Our team includes two members, and we’ve built an office that values relationships, integrity, and doing the right thing every day. Community involvement is important to us, and we stay active through our local church and the Fellowship of Christian Athletes.

For our team, we offer team lunches, free coffee, a Simple IRA, health benefits, and additional coverage including life insurance and short-term disability income policies for all team members. Our culture is built on integrity, hard work, and a positive attitude. We’re looking for people who genuinely love helping others and operate with integrity — everything else can be taught.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mark McBride - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.