Customer Service Representative - State Farm Agent Team Member

Aubrey Pithwa - State Farm Agent; Virginia Beach (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Performance bonus

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Gym stipend

Job summary

Aubrey Pithwa - State Farm Agent in Virginia Beach is seeking a Customer Service Representative - State Farm Agent Team Member to deliver exceptional customer experiences, assist with policy information, and support community clients.

You will handle policy changes, process claims, maintain accurate records, and coordinate with agency teammates, with growth opportunities and a values-driven culture.

Qualifications

• Must have strong communication and people skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2014 and has grown into a team of seven who are committed to supporting one another and serving our community well. Before becoming an agent, I worked as a State Farm team member, which gave me a strong foundation and a clear vision for the kind of culture I wanted to build.

I graduated from the University of Tennessee with a business degree and am married with two young kids. Family is incredibly important to me, and that perspective shapes the way I lead and support our team.

We’re very active with Junior Achievement and believe strongly in investing in and supporting the next generation through financial education and community involvement.

We offer a $50 monthly gym membership stipend, a group life plan, PTO, a Simple IRA, health benefits, and a $500 bonus for each license earned. We believe in rewarding growth and supporting both personal and professional development.

Our culture values grit and a good attitude above all else. We’re looking for someone who is resilient, coachable, and ready to show up each day with a positive mindset. If you’re willing to work hard, grow your skills, and be part of a supportive team, this could be a great place to build your career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Aubrey Pithwa - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.