Customer Service Representative - State Farm Agent Team Member

Jenn Rossmiller- State Farm Agent; Riverview (FL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential/Advancement

Paid time off

Career-building experience

Job summary

State Farm Agent Team Member in Riverview, FL is seeking a bilingual Spanish Customer Service Representative to deliver exceptional service and assist customers with insurance needs. You will handle inquiries, updates, and policy changes while working closely with a team in a supportive environment.

The role requires strong communication, multitasking, and detail-oriented skills, with opportunities for training and growth within the agency.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a genuine desire to help others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.

Responsibilities

• Assist customers with inquiries and provide policy information and coverage options.
• Process policy changes and assist with claims processing as needed.
• Analyze customer situations and provide practical, creative solutions.
• Collaborate with the team to share knowledge and maintain a positive work environment.

Skills

Clear communication

Customer service oriented

multitasking

Detail-oriented

Technical proficiency

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

*This role requires bilingual Spanish* Are you a customer-focused individual who enjoys helping others and providing exceptional service? State Farm is seeking a talented and passionate individual like you to join our team as a Customer Service Representative (CSR).

Job Description

As a CSR at State Farm, you will be responsible for building strong relationships with our customers, assisting them with their insurance needs, and providing top-notch service. You will handle inquiries, process policy changes, and collaborate with our team to ensure customer satisfaction. Your role will involve:

• Assisting customers: You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options. Your ability to empathize, actively listen, and communicate effectively will be essential.
• Policy management: You will handle policy changes, updates, and claims processing accurately and efficiently. Your attention to detail and organizational skills will help ensure that our customers' policies are up to date.
• Problem-solving: You will analyze complex customer situations and provide creative solutions that meet their needs. Your ability to think critically and make informed decisions will play a vital role in resolving customer concerns.
• Collaboration: You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to help others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.
• Proficient computer skills and the ability to learn and navigate various software systems.
• Prior experience in customer service or a related field is preferred.
• Licensing

About State Farm

State Farm is a leading insurance and financial services company dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. With a focus on customer-centricity, State Farm strives to provide personalized solutions and unparalleled service to millions of customers across the United States.

At State Farm, we foster a culture that values teamwork, integrity, and continuous growth. We provide comprehensive training, ongoing support, and opportunities for career advancement to help our employees reach their full potential.

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

HOURS

Weekdays 9AM - 5PM, Sat. 9AM-1PM

Compensation: $38,000.00 - $55,000.00 per year

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Riverview/Brandon.
• I have been a State Farm agent since 2017.
• I am a proud graduate of University of South Carolina.
• We currently have 32 team members at our agency.
• Additional languages spoken: Spanish, Polish, and Vietnamese

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.