Customer Service Representative - State Farm Agent Team Member

Gabrielle Brennan - State Farm Agent; Timonium (MD); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Free food & snacks

Paid time off

Job summary

Gabrielle Brennan - State Farm Agent in Timonium, MD is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of the agency.

You will resolve inquiries, coordinate with team, assist clients with policy changes, process claims, and engage with the community. Bilingual in Spanish is required, and training and advancement opportunities are available. This role emphasizes initiative and strong communication in a dynamic local office.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Free food & snacks
• Paid time off

Bilingual in Spanish required.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Gabrielle Brennan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.