Customer Service Manager - State Farm Agent Team Member

Jill Willey; Berwyn (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

State Farm is seeking a dedicated Customer Service Representative (CSR) to join Jill Willey's team in Berwyn, IL. This role requires bilingual Spanish and focuses on providing exceptional customer service, assisting with insurance inquiries, and managing policies effectively.

The ideal candidate should possess excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment. Benefits include career growth opportunities, paid time off, and valuable experience within the insurance industry.

Qualifications

• Bilingual in Spanish required.
• Strong problem-solving skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service by responding to inquiries and providing guidance.
• Assist clients with policy changes, updates, and claims processing.
• Analyze customer situations to find effective solutions.
• Collaborate with team members to foster a positive team environment.

Skills

Excellent communication skills

Strong customer service orientation

Multitasking ability

Attention to detail

Proficient computer skills

Education

Previous experience in customer service or insurance

Job description

*This role requires bilingual Spanish*

Are you passionate about providing exceptional customer service and making a positive impact? State Farm is excited to present an outstanding career opportunity as a Customer Service Representative (CSR) on Jill Willey's team. We believe that Jill Willey's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our customers' needs.

Job Description

As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Jill Willey, your responsibilities will include:

• Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.
• Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
• Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, combined with a customer‑centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
• Collaboration: Working closely with Jill Willey's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to assist and support customers.
• Ability to multitask, prioritize tasks, and thrive in a fast‑paced environment.
• Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
• Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
• Previous experience in customer service, insurance, or a related field is preferred.

About State Farm

State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

Benefits

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience

HOURS

Weekdays 9-5

Compensation

$38,000.00 - $55,000.00 per year

Additional Information

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Berwyn, IL and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none