Customer Service Representative - State Farm Agent Team Member

Jill Willey; Berwyn (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Jill Willey is looking for a Customer Service Representative for State Farm in Berwyn, Illinois. This position requires passion for customer service and the ability to communicate effectively in both English and Spanish.

You will be responsible for delivering exceptional service, assisting with policy management, and resolving customer inquiries while working closely with a collaborative team. A competitive salary range of $38,000 to $55,000 is offered along with opportunities for growth.

Qualifications

• Bilingual Spanish required.
• Previous experience in customer service or insurance preferred.

Responsibilities

• Deliver outstanding customer service and respond to inquiries.
• Assist clients with policy changes and claims processing.
• Analyze customer situations and find effective solutions.
• Collaborate with team members in a supportive environment.

Skills

Excellent communication skills

Strong customer service orientation

Ability to multitask

Attention to detail

Proficient computer skills

Customer service experience

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

*This role requires bilingual Spanish*

Are you passionate about providing exceptional customer service and making a positive impact? State Farm is excited to present an outstanding career opportunity as a Customer Service Representative (CSR) on Jill Willey's team. We believe that Jill Willey's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our customers' needs.

Job Description

• Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.
• Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
• Problem‑Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem‑solving skills, combined with a customer‑centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
• Collaboration: Working closely with Jill Willey's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to assist and support customers.
• Ability to multitask, prioritize tasks, and thrive in a fast‑paced environment.
• Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
• Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
• Previous experience in customer service, insurance, or a related field is preferred.

About State Farm

State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

Benefits

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience

Hours

Weekdays 9-5

Compensation: $38,000.00 - $55,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We are located in Berwyn, IL and help customers with their insurance and financial services needs, including: Home insurance, Life insurance.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.