Customer Service Representative - State Farm Agent Team Member

Stephanie Raieta; Glenside (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Job summary

Stephanie Raieta State Farm Agency is seeking a Customer Relations Representative who delivers outstanding service, resolves questions, and supports agency growth. You’ll manage policy changes, claims support, and identify opportunities to add coverage that adds value.

Full licensing is required; obtain Property & Casualty and Life & Health licenses if not already held. The role emphasizes relationship-building and a customer-first approach in a supportive team setting.

Qualifications

• Licensing required: Property & Casualty and Life & Health licenses.
• Ability to identify in-book sales opportunities while delivering service.
• Strong attention to detail and empathy in client interactions.

Responsibilities

• Answer inquiries with clear policy information.
• Process policy changes, endorsements, and claims support.
• Conduct account reviews and identify sales opportunities.
• Record customer interactions accurately and coordinate with the team.

Skills

Customer service

Relationship building

Active listening

Communication

Multitasking

Sales approach

Education

Property & Casualty license

Life & Health license

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement

Customer Relations Representative – Service-Focused with In-Book Sales

Deliver Exceptional Service. Build Trust. Support Agency Growth.

The Stephanie Raieta State Farm Agency is seeking a Customer Relations Representative who is passionate about delivering outstanding service while being comfortable identifying in-book sales opportunities when appropriate. This role is ideal for someone who is detail-oriented, empathetic, and skilled at building strong relationships with existing customers.

You will serve as a trusted point of contact for clients—resolving questions, managing policy changes, and supporting claims—while anticipating customer needs and recommending additional coverage that truly adds value.

Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.

What You’ll Do

• Answer customer inquiries and provide clear, accurate policy information
• Assist customers with policy changes, updates, and endorsements
• Support customers through the claims process and follow up as needed
• Conduct account reviews and identify in-book sales opportunities when appropriate
• Recommend additional products using a needs-based, customer-first approach
• Maintain accurate and detailed records of all customer interactions
• Coordinate with agency team members to deliver a seamless customer experience

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to listen first, guide confidently, and pivot service conversations into sales when appropriate
• Excellent communication and interpersonal skills
• Detail-oriented with the ability to multitask effectively
• Prior customer service, account management, or insurance experience preferred
• Full licensing required: Property & Casualty and Life & Health
• • Property & Casualty must be obtained prior to Day 1 start (support provided)

Why Join the Raieta Agency

• Competitive base salary plus commission and performance incentives
• Licensing guidance and support to help you start strong
• Ongoing training and professional development
• Supportive, service-driven team culture
• Opportunities for internal growth and advancement

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

We are an equal opportunity employer and value diverse perspectives.

Compensation: $45,000.00 - $65,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.