Customer Service Representative - State Farm Agent Team Member

Ashlee Biondo; Horsham (PA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Retirement Plan

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Ashlee Biondo - State Farm Agent in Horsham, PA is hiring a Customer Service Representative. This full-time, on-site role focuses on delivering exceptional service, answering inquiries, processing policy changes, and supporting the agency's daily operations.

You will maintain records, coordinate with team members, and assist clients with claims while enjoying benefits like retirement plan, paid time off, advancement opportunities, and training.

Qualifications

• Communication and interpersonal skills are essential.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Horsham - PA

Responsive recruiter replies within 24 hours

Benefits

• Retirement Plan
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Us

Since opening our doors in October 2021, we’ve been dedicated to serving our community with excellence and care. As we approach four years in business, we’re proud of the relationships we’ve built and the positive impact we’ve had on the community. We’re a small but dynamic team consisting of two full‑time and two part‑time members. Together, we work hard to support one another and ensure our office runs smoothly while delivering top‑notch service to our clients.

What Makes Us Unique

As a proud graduate of Temple University, I’m passionate about supporting and connecting with the local community. I’m an active Rotarian and a member of the Montgomery County Community Chamber of Commerce. Our agency is committed to giving back, whether it’s through sponsoring local events or organizing initiatives like our annual pajama drive for a local non‑profit.

Our Culture

We’re all about community involvement and having fun along the way. You’ll often find us sponsoring and attending local events where we can connect with others. And if you love holidays, you’ll fit right in—we decorate the office (and even the exterior with inflatables) for every holiday imaginable!

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ashlee Biondo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.