Customer Service Representative - State Farm Agent Team Member

Stephanieraieta; Glenside (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Job summary

The Stephanie Raieta State Farm Agency in Glenside, PA is seeking a Customer Relations Representative who delivers outstanding service while identifying in-book sales opportunities. You will resolve questions, manage policy changes, and support claims, always aiming to add value for clients.

Full licensing is required: Property & Casualty and Life & Health licenses. If not fully licensed, you’ll obtain the Property & Casualty license prior to Day 1 with our guidance and support to help you

Qualifications

• Strong customer service and relationship-building skills.
• License requirements for Property & Casualty and Life & Health.
• Experience in customer service, account management, or insurance preferred.

Responsibilities

• Answer customer inquiries and provide clear, accurate policy information.
• Assist customers with policy changes, updates, and endorsements.
• Support customers through the claims process and follow up as needed.
• Conduct account reviews and identify in-book sales opportunities when appropriate.
• Recommend additional products using a needs-based, customer-first approach.
• Maintain accurate and detailed records of all customer interactions.
• Coordinate with agency team members to deliver a seamless customer experience.

Skills

Customer service

Relationship-building

Communication

Multitasking

Detail-oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Glenside, PA

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement

Customer Relations Representative – Service-Focused with In-Book Sales

Deliver Exceptional Service. Build Trust. Support Agency Growth.

The Stephanie Raieta State Farm Agency is seeking a Customer Relations Representative who is passionate about delivering outstanding service while identifying in-book sales opportunities when appropriate. This role is ideal for someone who is detail-oriented, empathetic, and skilled at building strong relationships with existing customers.

You will serve as a trusted point of contact for clients—resolving questions, managing policy changes, and supporting claims—while anticipating customer needs and recommending additional coverage that truly adds value.

Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.

What You’ll Do

• Answer customer inquiries and provide clear, accurate policy information
• Assist customers with policy changes, updates, and endorsements
• Support customers through the claims process and follow up as needed
• Conduct account reviews and identify in-book sales opportunities when appropriate
• Recommend additional products using a needs-based, customer-first approach
• Maintain accurate and detailed records of all customer interactions
• Coordinate with agency team members to deliver a seamless customer experience

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to listen first, guide confidently, and pivot service conversations into sales when appropriate
• Excellent communication and interpersonal skills
• Detail-oriented with the ability to multitask effectively
• Prior customer service, account management, or insurance experience preferred
• Full licensing required: Property & Casualty and Life & Health
• Property & Casualty must be obtained prior to Day 1 start (support provided)

Why Join the Raieta Agency

• Competitive base salary plus commission and performance incentives
• Licensing guidance and support to help you start strong
• Ongoing training and professional development
• Supportive, service-driven team culture
• Opportunities for internal growth and advancement

Compensation: $45,000.00 - $65,000.00 per year

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