Customer Service Representative - State Farm Agent Team Member

Edquintus; Upper Darby (Delaware County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Upper Darby seeks a Customer Service Representative to enhance customer experiences. This full-time role requires strong communication skills and attention to detail, along with a passion for helping others. The ideal candidate will assist with policy inquiries, changes, and claims, fostering a supportive community environment. Attractive compensation and benefits are offered.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Drexel Hill, PA

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

With 30 years of experience as a State Farm agent, I’ve built a well‑established and respected agency just outside the Pennsylvania metro area, serving customers across Pennsylvania, New Jersey, and Delaware. Over the years, I’ve prioritized stability, loyalty, and genuine relationships, resulting in exceptionally low turnover—just 12 hires in 29 years, with several team members staying until retirement.

Today, our close‑knit team consists of two dedicated team members who embody the same family‑focused values that guide my leadership style. I’m married with three kids, and I lead with kindness, integrity, and respect, fostering a supportive and people‑oriented environment.

We’re looking for go‑getters who take initiative, care deeply about helping people, and are motivated to grow within a stable, loyal, and well‑respected agency. If you’re seeking a career opportunity in a place that values community impact and lasting relationships, this could be a perfect fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ed Quintus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.