Customer Service Representative - State Farm Agent Team Member

Sandy Cohen - State Farm Agent; Reading (Berks County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Licensing support provided

Job summary

The Cohen Agency in Reading, PA is seeking a Customer Service Representative with a sales focus to build relationships, support clients, and grow in-book sales. You will deliver exceptional client service while identifying opportunities to enhance coverage and drive agency growth, with licensing guidance provided.

We value a strong customer-first attitude, effective communication, and the ability to work in a collaborative team.

Qualifications

• Strong communication and interpersonal skills.
• Licensed insurance license or willingness to obtain one.
• Sales-minded with ability to identify in-book opportunities.
• Detail-oriented, organized, and able to multitask.
• Bilingual abilities preferred to serve a diverse client base.

Responsibilities

• Deliver top-tier customer service for clients with billing, policy changes, coverage questions, and claims support.
• Educate and advise clients through needs-based policy reviews for appropriate protection.
• Identify sales opportunities and recommend suitable coverage solutions.
• Build and maintain trusted client relationships through proactive communication and follow-up.
• Support agency growth through referrals, lead follow-up, and team collaboration.

Skills

Exceptional Communicator

Service-Oriented Mindset

Sales-Minded Approach

Detail-Oriented & Organized

Licensed or Willing to Obtain

Bilingual Candidates Preferred

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Customer Service Representative – Service With a Sales Focus

Build relationships. Support clients. Grow through in-book sales.

Are you a people-first professional who loves helping others while recognizing opportunities for growth? Do you thrive on building relationships and ensuring customers feel supported and valued? If so, The Cohen Agency wants to speak with you!

As a Customer Service Representative, you’ll deliver exceptional client support while identifying in-book sales opportunities that enhance each customer’s coverage. Your blend of service excellence and proactive sales awareness will play a key role in our agency’s long‑term success.

Why Join Us?

Customer-Focused Culture – Make a meaningful impact by providing trusted guidance and exceptional support.

Service + Sales Growth – Earn through in-book sales while upholding top-tier customer satisfaction.

Licensing Support Provided – This role requires a state insurance license. Not licensed yet? We offer full guidance, resources, and assistance to help you obtain it.

Career Development – Benefit from training, licensing help, and opportunities for advancement.

Team-Oriented Atmosphere – Thrive in a collaborative and supportive environment.

Competitive Compensation – Base salary plus performance‑based incentives.

What You’ll Do:

• Deliver Top-Tier Customer Service – Assist clients with billing, policy changes, coverage questions, and claims support.
• Educate & Advise – Conduct needs‑based policy reviews to ensure customers have appropriate protection.
• Identify Sales Opportunities – Recognize gaps in coverage and recommend helpful solutions.
• Build & Maintain Client Relationships – Foster trust through proactive communication and follow-up.
• Support Agency Growth – Generate referrals, follow up on leads, and contribute to team success.

What We’re Looking For:

• Exceptional Communicator – Clear, confident, and personable.
• Service-Oriented Mindset – Passionate about helping clients and delivering an outstanding experience.
• Sales-Minded Approach – Comfortable identifying and acting on in-book sales opportunities.
• Detail-Oriented & Organized – Effective at managing multiple accounts and tasks.
• Licensed or Willing to Obtain – State insurance licensing is required, and we provide full support to help you get certified.
• Bilingual Candidates Preferred – Ability to serve a diverse client base is a plus.

Ready to Grow With Us?

If you’re seeking a rewarding career that blends exceptional customer service with meaningful sales opportunities—and you’re ready to pursue your insurance license with our support—and take your next step with The Cohen Agency.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.

Compensation: $50,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Reading, PA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Which type of sales role best describes your selling style? *

Will you work in a position with a base salary + commission compensation structure? *

Referral code from a current employee If no code provided, add their name instead.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none