Customer Relations Representative - State Farm Agent Team Member

Sandy Cohen - State Farm Agent; Reading (Berks County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

The Cohen Agency in Reading, PA is hiring a Customer Relations Representative to deliver exceptional customer service, assist with policy updates, billing, and claims support, and identify in-book sales opportunities. You will educate clients on appropriate coverages while building lasting relationships and supporting agency growth.

Licensed or willing to obtain required licensing; strong communication and organizational skills are essential.

Qualifications

• Clear, confident communication with clients
• Customer-focused mindset and problem-solving
• Ability to recognize in-book sales opportunities while helping clients
• Organized, reliable, and able to manage multiple client accounts

Responsibilities

• Deliver exceptional customer service for policy updates, billing, claims support, and inquiries
• Educate and advise clients with needs-based policy reviews
• Identify sales opportunities and recommend additional coverages
• Develop and maintain strong client relationships as the trusted insurance advisor
• Support agency growth through referrals and service excellence

Skills

Strong communicator

Customer-oriented

Service-driven with sales awareness

Detail-oriented

Licensed or willing to obtain

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Customer Relations Representative – Service with a Sales Edge!

Grow your career. Build relationships. Earn through in-book sales.

Are you a people-focused professional who loves delivering exceptional service? Do you enjoy building relationships while offering solutions that truly help clients? If so, The Cohen Agency wants to meet you!

As a Customer Relations Representative, you’ll be the friendly, knowledgeable point of contact for our clients—providing top-tier service while identifying in-book sales opportunities through thoughtful product recommendations. You’ll help clients feel confident, cared for, and fully protected.

Why Join Us?

A Customer-First Mission – Help clients navigate their insurance needs with expertise and compassion.
Service + Sales Growth – Earn more by identifying in-book sales opportunities that benefit clients.
Licensing Support Provided – This role requires insurance licensing, and we fully support you through the process with guidance, resources, and training.
Career Development – Training, licensing assistance, and clear growth opportunities.
Supportive Team Culture – Join a positive, collaborative environment where your contributions matter.
Competitive Compensation – Base pay plus incentives tied to in-book sales and retention.

What You’ll Do:

• Deliver Exceptional Customer Service – Assist clients with policy updates, billing, claims support, and general inquiries.
• Educate & Advise – Provide needs-based policy reviews to ensure clients have the right protection.
• Identify Sales Opportunities – Recommend additional coverages that align with each customer’s situation.
• Develop and Maintain Client Relationships – Serve as the trusted go-to for insurance solutions.
• Support Agency Growth – Generate referrals and promote agency services.

What We’re Looking For:

• Strong Communicator – Clear, confident, and personable.
• Customer-Oriented Mindset – Passionate about helping others.
• Service-Driven With Sales Awareness – Skilled at recognizing in-book sales opportunities while assisting clients.
• Detail-Oriented & Organized – Able to handle multiple tasks and manage client accounts effectively.
• Licensed or Willing to Obtain – State insurance licensing is required. Not licensed yet? No problem—we offer full support and guidance to help you get certified.

Ready to Elevate Your Career?

If you’re excited about combining service excellence with sales growth—and you’re ready to get licensed and supported by a team invested in your success—The Cohen Agency is where customer care meets sales opportunity.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.

Compensation: $50,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Reading, PA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Which type of sales role best describes your selling style? *

Will you work in a position with a base salary + commission compensation structure? *

Referral code from a current employee If no code provided, add their name instead.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none