Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Purvis (MS); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Purvis, Mississippi is seeking a Customer Service Representative to enhance customer experiences within a supportive team. This role involves answering inquiries, assisting with policy changes, and maintaining accurate customer records. Ideal candidates will possess strong communication skills and previous customer service experience. The position offers a competitive salary between $42,000 to $46,000 annually, alongside benefits including flexible scheduling and health insurance.

Qualifications

• Strong communication and interpersonal skills are required.
• Candidates must be detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

About Our Agency

Our agency opened in 2014 and is a strong, close-knit team of six. We are a certified State Farm agent and focus on leadership, coaching, and helping others succeed.

We are looking for a customer‑focused, empathetic team member who is energetic, respectful, honest, hardworking, detail‑oriented, adaptable, and a strong team player.

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Stanley Causey, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will resolve customer inquiries, coordinate with other agency team members, and anticipate the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

Compensation: $42,000.00 - $46,000.00 per year

Our Culture

We pride ourselves on a family‑oriented office culture with supportive coaching, weekly team lunches, occasional breakfasts, flexible time off, and strong team building.

Legal Statement

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.