Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Charleston (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Charleston, West Virginia, is seeking a Customer Service Representative to deliver exceptional customer experiences. In this role, you will answer inquiries, assist with policy changes, and process claims, requiring strong communication skills and attention to detail. The position comes with competitive compensation, benefits like health insurance and paid time off, and opportunities for advancement within a supportive team environment.

Qualifications

• Excellent communication and interpersonal skills are necessary for interacting with customers.
• Detail-oriented individuals will excel in maintaining accurate records and managing multiple tasks.
• Previous customer service experience is preferred to enhance interactions.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

About Our Agency

I opened my agency in 2011 and currently lead a close-knit team of three. I previously worked for Enterprise Rent‑A‑Car, building a strong foundation in customer service, teamwork, and performance‑driven environments. I studied at Fairmont State University and am a proud parent of five kids. Outside of the agency, I own a dog kenneling and grooming business. Our office culture is relaxed and supportive; we focus on great work for customers. When team goals are met, we enjoy extended holiday time off.

Responsive recruiter: Replies within 24 hours.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative – State Farm Agent Team Member with David Smyer, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $30,000.00 – $40,000.00 per year

Do you want a career and not just a job?

We are a busy office looking for our next great team member. Our growing agency has big dreams and lots of potential. We work hard to reach our goals together and have fun while doing it. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to make an impact and succeed immediately, this could be the place for you.

Our Mission

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We help customers with their insurance and financial services needs, including Auto, Home, Life, Retirement, Business, Health, and Renters insurance. Our office is located in Charleston, West Virginia.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.