Customer Service Representative - State Farm Agent Team Member

Camillekiste; Eatontown (NJ); Sur place; Plein temps

Avantages offerts par ce poste

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

A local insurance agency in Eatontown is seeking a Customer Service Representative to enhance exceptional customer experiences. This role involves answering inquiries, assisting with policy changes, processing claims, and maintaining accurate records. Ideal candidates should possess strong communication skills and a detail-oriented approach, with previous customer service experience preferred. The company values a supportive team dynamic and offers growth opportunities within a friendly work culture.

Qualifications

• Previous customer service experience preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication and interpersonal skills

Detail-oriented

Multitasking

Description du poste

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2008 and currently has a team of four. Before becoming an agent, I worked in management for medical claims with State Farm, which gave me a strong foundation in service, leadership, and building relationships.

We offer 5 sick days, 2 weeks of vacation and a strong focus on work-life balance. Our office culture is friendly, easygoing, and laid-back — we all get along well and create a welcoming environment for both team members and customers.

We’re looking for someone with a positive attitude who enjoys being part of a collaborative, supportive team. If you’re friendly, approachable, and want to grow with a team that values balance and good energy, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Camille Kiste - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.