Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Charleston (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A prominent insurance agency in Charleston is seeking a Customer Service Representative to enhance customer experiences and support insurance agency growth. The ideal candidate will manage customer inquiries and assist with policy changes and claims. With a focus on detail, interpersonal skills, and customer service, this position offers a supportive work environment and competitive salary ranging from $40,000 to $50,000. This role also includes benefits like health insurance and paid time off.

Qualifications

• Strong communication and interpersonal skills are crucial.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

About The Agency

As a 10-year agent and University of South Carolina graduate, I lead an agency that combines expertise with a strong commitment to our community. Our team of seven enjoys a supportive environment where everyone has access to a retirement plan, health benefits, paid time off, and development programs to help them grow into future agents. We proudly sponsor local schools, sports teams, PTAs, rotary clubs, and more—giving back to those who support us. Our “work hard, play harder” culture means we stay goal‑focused and love celebrating our successes together.

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Allison Ditullio – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 – $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.