Customer Service Representative - State Farm Agent Team Member

Karenwilliamsagency; Rogers (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Karenwilliamsagency is seeking a Customer Service Representative – State Farm Agent Team Member in Rogers, Arkansas. In this role, you will create exceptional customer experiences, resolve inquiries, and coordinate with agency team members.

The successful candidate will have strong communication skills, attention to detail, and experience in customer service. You will also assist with policy changes and claims processing, while ensuring accurate records of interactions.

Qualifications

• Exceptional communication and interpersonal skills.
• Detail-oriented with strong multitasking abilities.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Agency Overview

Our agency opened in 1992 and is a well-established team of eight built on experience, consistency, and strong customer relationships.

Role Description

As a Customer Service Representative – State Farm Agent Team Member you will create exceptional customer experiences that reinforce growth of a successful insurance agency. You will resolve customer inquiries, coordinate with other agency team members, and anticipate the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.