Customer Service Representative - State Farm Agent Team Member

Mickey Parker - State Farm Agent; Silver Spring (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Mickey Parker - State Farm Agent in Silver Spring, Maryland, is seeking a Customer Service Representative to enhance exceptional customer experiences. The ideal candidate is detail-oriented, customer-focused, and eager to contribute to a supportive team environment.

The position involves answering inquiries, assisting with policy changes, processing claims, and maintaining customer records. A strong emphasis on communication skills and bilingual capability is essential. This role offers room for growth in a community-oriented agency.

Qualifications

• Must possess strong communication and interpersonal skills.
• Detail-oriented and able to handle multiple tasks efficiently.
• Previous experience in customer service is preferred.
• Bilingual in Spanish is highly preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has been proudly serving the community since 1994 and is backed by decades of dedication, experience, and family legacy. As a second‑generation State Farm agent — and now with my daughter also following in my footsteps — insurance and service run deep in our family. We’ve built a trusted, established office where relationships matter and teamwork drives success.

Our team includes seven full‑time and one part‑time member, many of whom have been with me for over two decades. That kind of tenure speaks volumes about the supportive, stable, and family‑like culture we’ve built together. We’re also a dog‑friendly office, home to four beloved boxers who add a little extra joy to the workday.

Community involvement is at the heart of what we do. We’ve proudly sponsored local youth sports teams for more than 40 years, reinforcing our commitment to giving back and helping others succeed. We offer great benefits including a Simple IRA, health coverage, generous PTO, licensing reimbursement, and a strong focus on work‑life balance.

We’re looking for motivated, opportunity‑driven individuals who want to grow their skills, their income, and their career. If you’re a self‑starter who’s ready to work hard, learn, and build something meaningful, you’ll thrive in our office.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mickey Parker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish highly preferred.