Customer Service Representative - State Farm Agent Team Member

Mike Doperalski - State Farm Agent; Shoreview (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance Stipend

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Company parties

401(k) matching

Job summary

Mike Doperalski - State Farm Agent in Shoreview, MN seeks a Customer Service Representative to deliver exceptional service, assist with policy changes, and coordinate with team members. You will resolve inquiries, process claims, and maintain records to support community members.

The role requires licensing in Property & Casualty, Life, Accident & Health, with the agency helping and reimbursing starting costs. Compensation includes commissions and performance-based rewards.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• You must obtain the required insurance licenses (Property & Casualty, Life, Accident, & Health) prior to your start date. The agency will assist you with the licensing process and reimburse associated costs upon the start of employment.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Health Insurance Stipend
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• 401(k) matching

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Mike Doperalski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Our mission is simple: provide exceptional service, personalized solutions, and peace of mind. We live that out through three core values: Give Grace, Serve Each Other, and be Unashamed to Ask. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

You must obtain the required insurance licenses (Property & Casualty, Life, Accident, & Health) prior to your start date. The agency will assist you with the licensing process and reimburse associated costs upon the start of employment.

Compensation shown includes average commissions; commission is uncapped with no earning limits.