Customer Service Representative - State Farm Agent Team Member

Daphine Willingham - State Farm Agent; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Signing bonus

Bonus based on performance

Free food & snacks

Paid time off

Training & development

Opportunity for advancement

Job summary

Daphine Willingham - State Farm Agent is seeking a Customer Service Representative to help existing customers with policy information, billing inquiries, and updates. The role focuses on nurturing relationships, cross-selling insurance products, and supporting claims processing.

The ideal candidate is licensed in Personal Lines or P&C, communicative, detail-oriented, and motivated to grow within the agency.

Qualifications

• Licensed Personal Lines or P&C Producer required.
• Demonstrated strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Results-driven and self-motivated.

Responsibilities

• Answer customer inquiries and provide policy information.
• Offer insurance products to existing customers.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Participate in marketing campaigns and community events.

Skills

Licensed P&C Producer

Strong communication

Detail oriented

Customer service experience

Results driven

Job description

** SIGNING BONUS FOR LICENSED PRODUCERS **
** PAY DIFFERENTIAL FOR QUALIFIED SPANISH SPEAKING CANDIDATES **

Are you passionate about helping people and providing exceptional customer experiences? Join our successful insurance agency as a Customer Service Representative, where your attention to detail, relationship building skills, and desire to assist customers will be highly valued.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Daphine Willingham - State Farm Agent, you will focus on increasing insurance sales opportunities to our existing customers while maintaining and enhancing these important relationships. Your primary duties will include resolving customer inquiries on billing and account changes, coordinating with other agency team members, and proactively anticipating the needs of our customers.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Offer insurance products to existing customers.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.


• Participating in marketing campaigns and community events to promote State Farm products.

QUALIFICATIONS:

• Licensed Personal Lines or P&C Producer.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• Results-driven and self-motivated.

Benefits:

• Bonus based on performance


• Free food & snacks


• Opportunity for advancement


• Paid time off


• Training & development


• Signing bonus