Customer Service Representative - State Farm Agent Team Member

State Farm; Wilmington (DE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (vacation and sick days)

Work/Life Balance

Job summary

State Farm Agent Dawn Moore Jones is looking for a Customer Service Representative in Wilmington, DE to deliver exceptional service, process policy changes, and support the team. You will handle inquiries, build relationships with clients, and help communities with tailored insurance solutions.

The role emphasizes attention to detail, strong communication, and the potential for growth within the agency, with a focus on customer-centric service and sales-minded opportunities.

Qualifications

• Insurance Sales Experience is a HUGE PLUS!
• Property and Casualty License that is up to date
• Life/Health license willing to obtain
• Communication and interpersonal skills. Enjoys talking to customers!
• Detail-oriented and able to multitask.
• Bilingual (Spanish) preferred!

Responsibilities

• Answer customer inquiries and provide policy information.
• Develop leads, schedule appointments and uncover customer needs.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Bilingual Spanish

Job description

Benefits:

• Paid Time Off (vacation and sick days)
• Work/Life Balance
• Salary plus commission

ROLE DESCRIPTION:

As a Customer Service Representative with State Farm Agent Dawn Moore Jones, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Develop leads, schedule appointments and uncover customer needs.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Insurance Sales Experience is a HUGE PLUS!
• Property and Casualty License that is up to date
• Life/Health license willing to obtain
• Communication and interpersonal skills. Enjoys talking to customers!
• Detail-oriented and able to multitask.
• Bilingual (Spanish) preferred!