Customer Service Representative - State Farm Agent Team Member

Dawn Moore Jones - State Farm Agent; Wilmington (DE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off (vacation and personal/s

Personal/sick days

Growth potential/Opportunity for advan

Work/Life Balance!

Job summary

Dawn Moore Jones - State Farm Agent is hiring a Customer Service Representative to deliver exceptional service and protect community members through personalized insurance guidance. You will respond to inquiries, explain policy options, develop leads, schedule appointments, and maintain accurate records while supporting a collaborative agency team.

Ideal candidates are customer-focused, detail-oriented, able to multitask, and fluent in Spanish preferred.

Qualifications

• Experience in insurance sales is a plus.
• License: Property & Casualty up to date.
• Life/Health license willing to obtain.

Responsibilities

• Answer customer inquiries and provide policy information.
• Develop leads, schedule appointments and uncover customer needs.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Bilingual (Spanish) preferred

Job description

ROLE DESCRIPTION:

As a Customer Service Representative with State Farm Agent Dawn Moore Jones, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Benefits:

• Salary plus commission/bonus


• Paid time off (vacation and personal/sick days)


• Growth potential/Opportunity for advancement within my agency


• Work/Life Balance!

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Develop leads, schedule appointments and uncover customer needs.


• Assist customers with policy changes and updates.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Insurance Sales Experience is a HUGE PLUS!


• Property and Casualty License that is up to date


• Life/Health license willing to obtain


• Communication and interpersonal skills. Enjoys talking to customers!


• Detail-oriented and able to multitask.


• Bilingual (Spanish) preferred!