Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Winter Park (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Winter Park, Florida seeks a Customer Service Representative to enhance customer experience and support the insurance agency. The ideal candidate will possess strong communication skills, multitask effectively, and ideally have previous customer service experience. The position offers $17.00 - $25.00 per hour, a hiring bonus, and benefits like health insurance and paid time off. Join a family-run business that values team care and growth.

Qualifications

• Strong communication skills are essential for handling customer inquiries.
• Ability to multitask while maintaining attention to detail.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Bilingual Spanish or Portuguese

Job description

I opened my agency in 2003 after beginning my career in State Farm claims, and over the years we’ve grown into a strong team of 23. State Farm has become a true family business for us — both of my daughters now work alongside me in the agency. Our philosophy is simple: take care of our team so we can take great care of our customers.

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Tony Lopez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish or Portuguese preferred.

Compensation

$17.00 - $25.00 per hour

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.