Customer Service Representative - State Farm Agent Team Member

Franahmarino; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Franahmarino is seeking a Customer Service Representative for its State Farm Agent Team in New York. The role focuses on providing exceptional customer experiences, resolving inquiries, and coordinating effectively with team members.

The ideal candidate has strong communication skills, attention to detail, and previous customer service experience. A supportive and growth-focused environment is provided, with a focus on work-life balance and team training.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and be detail-oriented.
• Previous customer service experience is preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2005 and currently lead a team of 12. Before becoming an agent with State Farm, I spent 20 years working as a medical doctor. I made the transition to have more time with my family while still being able to help people in a meaningful way—now by protecting their families and lifestyles through insurance.

Our agency offers a friendly, family‑style environment where everyone is supportive and willing to help one another succeed. We provide daily training through team meetings, a strong focus on work‑life balance, and a 401(k) to support your long‑term goals. Our culture is built around positivity, teamwork, and growth.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Franah Marino – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.