Customer Service Representative - State Farm Agent Team Member

State Farm; Northwood (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Dave Osborne State Farm in Northwood, IA is seeking a Customer Service Representative to greet clients, answer questions, process policy changes, and support our agents to ensure timely, professional service.

This in-person role emphasizes relationship-building, problem-solving, and teamwork in a supportive office environment, with a standard weekday schedule, competitive pay, and opportunities for advancement.

Qualifications

• Previous customer service experience (insurance experience preferred, but not required).
• Strong communication and organizational skills.
• Basic computer proficiency and comfort with learning new systems.
• Positive attitude, reliability, and attention to detail.

Responsibilities

• Welcome and assist clients in person and over the phone with policy questions, payments, and service requests
• Support agents with documentation, quotes, and policy updates
• Maintain accurate records and follow up with clients to ensure satisfaction
• Help create a warm, professional, and organized office environment
• Contribute to team goals by assisting where needed and communicating clearly

Skills

Customer service

Communication

Organization

Reliability

Basic computer skills

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

About Us

At Dave Osborne State Farm, we believe in more than just insurance — we believe in people. Our agency is built on integrity, compassion, and the genuine care we provide to our clients every single day. We’re looking for a dependable, client-focused team player to join our in-person staff and help us continue delivering the level of service our community has come to trust.

Position Overview

As a Customer Service Representative, you’ll be the friendly face of our agency — greeting clients, answering questions, processing policy changes, and assisting our agents to ensure every customer receives timely, professional, and caring service. This role is ideal for someone who enjoys building relationships, solving problems, and working collaboratively in a supportive office environment.

Key Responsibilities

• Welcome and assist clients in person and over the phone with policy questions, payments, and service requests
• Support agents with documentation, quotes, and policy updates
• Maintain accurate records and follow up with clients to ensure satisfaction
• Help create a warm, professional, and organized office environment
• Contribute to team goals by assisting where needed and communicating clearly

What We Value Most

• Dependability: You show up, follow through, and take pride in doing things the right way
• Client Care: You genuinely care about people and strive to make every client interaction positive
• Teamwork: You understand that great results come from working together and supporting one another

Qualifications

• Previous customer service experience (insurance experience preferred, but not required)
• Strong communication and organizational skills
• Basic computer proficiency and comfort with learning new systems
• Positive attitude, reliability, and attention to detail

Benefits & Perks

• Competitive pay based on experience
• Professional development opportunities
• Supportive, family-oriented team culture
• Standard weekday schedule (no nights or weekends)

Compensation

Compensation: $32,000.00 - $45,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We have 17 years of combined insurance experience in our office.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.