Customer Service Representative - State Farm Agent Team Member

Carlos Luis - State Farm Agent; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Carlos Luis - State Farm Agent in Miami, Florida is seeking a Customer Service Representative - State Farm Agent Team Member. This role focuses on generating exceptional customer experiences and helping clients with policy inquiries and updates, while fostering internal growth opportunities.

The position requires strong communication skills and the ability to multitask, along with a detail-oriented approach. Join a high-energy and results-driven team committed to community involvement.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2000 after working as a State Farm claims representative, bringing firsthand claims experience into agency leadership. I played football at Western Illinois, and that competitive mindset still shows up in how we operate today. Our team includes seven members, and we’ve built a high-energy, results-driven office that takes pride in being one of the top agencies in Dade. I’m also active in the community as President of the Bay of Pigs Museum, reflecting our commitment to staying involved locally. For our team, we offer health benefits and licensing reimbursement, and our office culture is competitive, fast-paced, and people-focused. We’re looking for outgoing, driven team members who thrive in a high-performing environment and want to be part of a team that strives to be the very best.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Carlos Luis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.