Customer Service Representative - State Farm Agent Team Member

Staci Howell - State Farm Agent; Monroe (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Staci Howell - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, support an insurance business, and coordinate with team members. The role focuses on understanding customer needs, resolving inquiries, and contributing to community engagement.

The ideal candidate brings strong communication skills, attention to detail, and a customer-focused mindset to help grow the agent's business.

Qualifications

• Bilingual required.
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Find additional needs through conversations with customers.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Bilingual

Customer service

Communication

Multitasking

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Staci Howell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Find additional needs through conversations with customers.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Bilingual Required.
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.