Customer Service Representative - State Farm Agent Team Member

State Farm; Matthews (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

State Farm Agent Steve Carpou is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance business.

You will help customers, coordinate with team members, and anticipate community needs while maintaining accurate records and handling inquiries. Training and development opportunities accompany a competitive benefits package.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service mindset

Communication skills

Attention to detail

Customer service experience

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Steve Carpou - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.