Customer Service Representative - State Farm Agent Team Member

Rod Villamor - State Farm Agent; Milpitas (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible schedule

Bonus based on performance

Training & development

Opportunity for advancement

Simple IRA

Job summary

Rod Villamor - State Farm Agent in California is seeking a Customer Service Representative to provide exceptional customer experiences. The ideal candidate will contribute to a growth-oriented and family-like team, ensuring customer satisfaction while managing policy inquiries and changes.

The role demands excellent communication and multitasking skills, with a preference for those holding a Property/Casualty insurance license and Spanish proficiency. The agency offers a supportive environment with opportunities for advancement and a healthy work-life balance.

Qualifications

• Exceptional customer service skills to enhance customer experience.
• Ability to resolve customer inquiries effectively.
• Experience in processing insurance claims and policy changes.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Education

Property/Casualty insurance license

Previous customer service experience preferred

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I’m currently in my 11th year as a State Farm agent, after spending 26 years on the corporate side of State Farm, primarily as a claims manager. That experience shaped a leadership style rooted in accountability, empathy, and long-term thinking. I earned my bachelor’s degree from the University of Maryland and an MBA in San Francisco, and I’ve been married for over 35 years with three grown children. Originally from Castro Valley, I was intentional about opening my office in Walnut Creek as a way to invest in and give back to the community I care deeply about. I stay actively involved through local youth sports and service organizations, including serving as a Little League president, soccer club member, CYO board member, and mentoring through various community projects.

Our agency is growth-minded and family-oriented, and we truly view our team as an extension of family. With 15 team members, we focus on supporting one another, developing talent, and building meaningful careers together. For our team, we offer a Simple IRA, health benefits, and a strong emphasis on work–life balance. We’re looking for people who value teamwork, want to grow personally and professionally, and are excited to be part of an agency that’s deeply connected to its community.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Rod Villamor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property/Casualty insurance license.
• Bilingual Spanish preferred.